Contact Us
We’re here to help and are always happy to hear from our customers. If you have any questions, concerns, or feedback, please don’t hesitate to get in touch with us.
Our customer support team can assist you with a wide range of inquiries, including orders, furniture information, product dimensions, materials, product options, availability, shipping, delivery, returns, refunds, and general questions about your shopping experience.
Order Support
If you have already placed an order and need assistance, please provide your order number and the email address used when placing your order whenever possible. This will help us locate your order and provide you with a faster and more accurate response.
We can help with questions regarding:
- Order status and confirmation
- Furniture and home accessory details
- Product dimensions and specifications
- Product availability and options
- Shipping and delivery information
- Changes to an order, where possible
- Returns and refund requests
- Damaged, defective, or incorrect items
- Assembly or care information when applicable
- General questions about our products and services
Customer Service
We aim to respond to customer inquiries within 24–48 business hours. Response times may occasionally be longer during weekends, public holidays, or periods of high inquiry volume, but we will always make reasonable efforts to respond as soon as possible.
When contacting us, please provide as much relevant information as possible so that our support team can understand your request and assist you efficiently.
For order-related concerns, including your order number, the product name, and relevant details about the issue can help us review your request more effectively.
Before Contacting Us
For questions about product dimensions, shipping, returns, refunds, or orders, we recommend reviewing the relevant information available on our website first. Many common questions can be answered through our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.
For furniture purchases, we also recommend reviewing the product page carefully before ordering, particularly the listed dimensions, materials, colors, available options, and other product specifications.
If you cannot find the information you need, please contact us and we will be happy to assist.
Our Commitment
We value every customer interaction and are committed to providing clear, helpful, and respectful customer service. We believe that good communication is an important part of a positive online shopping experience.
We take customer questions and concerns seriously and will make every reasonable effort to address issues fairly and efficiently.
Whether you have a question about a table, sofa or sectional, armchair, ottoman, cabinet, pillow cover, or another aspect of your order, our goal is to provide useful information and support throughout your shopping experience.
Thank you for visiting Varelluno and for giving us the opportunity to serve you. We appreciate your interest in our collection and look forward to assisting you.