Shipping Policy

Delivery Information

At Varelluno, we are committed to providing a reliable and convenient delivery experience for furniture and home furnishing products. Because our collection includes both larger furniture pieces and smaller home accessories, shipping arrangements may vary depending on the product, order size, destination, and available delivery service.

Please review the following information before placing your order.

1. Order Processing Time

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Orders are not normally processed on weekends or public holidays. During periods of high order volume, seasonal promotions, or other circumstances that may affect our operations, processing may take slightly longer.

For furniture orders, additional preparation may occasionally be required because products can vary in size, packaging requirements, and handling needs.

Once your order has been shipped, available tracking information will be provided so that you can monitor the progress of your delivery.

2. Shipping Destinations

We currently offer shipping to the United States, Canada, the United Kingdom, Australia, New Zealand, and most European countries.

Shipping availability may vary depending on the destination, product type, local regulations, carrier coverage, customs requirements, and other applicable restrictions.

Certain larger furniture items may have different delivery availability depending on the destination and carrier service.

If your country or region is available at checkout, the available shipping option and applicable shipping cost will be displayed before you complete your purchase.

3. Shipping Fees

Standard Shipping: $4.99

The applicable shipping fee will be displayed during checkout before payment is completed.

Shipping charges may vary depending on the destination, product dimensions, order details, quantity, package size, or shipping method available for your location.

Where a different shipping charge applies to a particular product or order, the applicable amount will be shown before the order is completed.

4. Estimated Delivery Time

Estimated delivery is generally 7–20 business days after the order has been shipped.

Delivery times may vary depending on the destination country, product type, package size, customs clearance procedures, local carrier operations, weather conditions, public holidays, and other circumstances outside our control.

Furniture and larger home furnishing products may require additional carrier handling or transportation arrangements, which can affect the actual delivery timeframe.

Please note that estimated delivery times are provided as a general guide and are not guaranteed delivery dates.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

For larger furniture shipments, tracking updates may vary depending on the carrier and transportation service being used.

If your tracking information has not been updated for an extended period or you believe there may be an issue with your delivery, please contact customer service so that we can assist with the available information.

6. Customs, Taxes and Import Duties

Depending on the destination country, your order may be subject to local taxes, customs fees, import duties, or other charges imposed by the destination country’s authorities.

Unless otherwise stated at checkout, these charges are not included in the product price or standard shipping fee.

Any applicable customs duties, import taxes, or other charges are generally the responsibility of the recipient.

Customs policies vary between countries, and we cannot guarantee that every product will be accepted under the import regulations of every destination. Customers are responsible for ensuring that their orders comply with applicable local import requirements.

If you are unsure about the import requirements in your country, we recommend contacting your local customs authority before placing an order.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

For furniture orders, customers should also consider whether the delivery location can reasonably accommodate the size of the packaged product. Doorways, hallways, stairways, elevators, building access, and other physical access conditions may affect the ability to receive larger furniture items.

If an incorrect or incomplete address is provided and the package cannot be delivered, additional shipping charges may apply for reshipment where available.

Please contact customer service as soon as possible if you need to correct your shipping information after placing an order. We cannot guarantee that changes can be made once an order has entered the shipping process.

8. Delivery Delays

Although we work with shipping carriers to provide reliable delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Customs inspections or clearance delays
  • Severe weather conditions
  • Public holidays
  • Carrier operational delays
  • Incorrect or incomplete delivery information
  • High shipping volumes
  • International transportation disruptions
  • Additional handling requirements for larger furniture packages
  • Other unforeseen circumstances

Such delays do not necessarily qualify an order for a refund of shipping charges.

We will make reasonable efforts to assist customers when a delivery issue occurs and provide available information regarding the shipment.

9. Shipping Restrictions

We comply with applicable international trade regulations, export controls, customs requirements, and other applicable shipping restrictions.

Accordingly, we do not currently ship to the following countries or territories:

  • Afghanistan
  • Algeria
  • Angola
  • Belarus
  • Benin
  • Bolivia
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cameroon
  • Central African Republic
  • Congo (Kinshasa)
  • Croatia
  • Cuba
  • Eritrea
  • Guinea
  • Guinea-Bissau
  • Haiti
  • Iran
  • Iraq
  • Israel
  • Ivory Coast
  • Kenya
  • Laos
  • Lebanon
  • Libya
  • Mali
  • Monaco
  • Mozambique
  • Myanmar
  • Namibia
  • Nepal
  • Niger
  • Nigeria
  • North Korea
  • Palestinian Territory
  • Russia
  • Somalia
  • South Africa
  • South Sudan
  • Syria
  • Tanzania
  • Trinidad and Tobago
  • Ukraine
  • Vanuatu
  • Venezuela
  • Vietnam
  • Yemen
  • Zimbabwe

We reserve the right to refuse, cancel, or suspend an order where shipment to a particular destination may be restricted by applicable laws, regulations, customs requirements, carrier policies, product-specific shipping limitations, or other applicable restrictions.

Orders placed for delivery to a restricted destination may be canceled and, where applicable, refunded to the original payment method.

10. Packages Marked as Delivered

If the carrier’s tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, property management, or other secure delivery locations.

For larger furniture deliveries, please also check whether another household member or authorized person accepted the shipment on your behalf.

If the package is still not found, please contact customer service as soon as possible so that we can review the available tracking information and assist you with the next steps.

11. Damaged Packages

Furniture and other home furnishing products may require protective packaging to help reduce the risk of damage during transportation.

If your package arrives visibly damaged, please take photographs of the package and the product before discarding any packaging materials.

If the product itself is damaged, please contact customer service promptly and provide your order number together with clear photographs showing:

  • The damaged product
  • The outer packaging
  • Any visible damage to the packaging
  • Shipping labels or other identifying information
  • Other relevant details that may help us review the issue

We will review the information provided and determine the appropriate solution in accordance with our Return & Refund Policy.

Customers should keep the original packaging and affected product until the claim has been reviewed, as the information may be required to assist with the shipping investigation.

12. Furniture Delivery Considerations

Because furniture products can be larger and heavier than standard household items, customers should review the product dimensions before placing an order.

Before purchasing a larger item, we recommend considering:

  • Available room space
  • Door and entrance dimensions
  • Hallway and stairway access
  • Elevator dimensions where applicable
  • Available space at the intended delivery location
  • Whether assistance may be required to move the product after delivery

Varelluno is not responsible for difficulties caused by a customer’s failure to confirm that the ordered furniture can reasonably access the intended location.

Product dimensions and specifications should be reviewed carefully on the relevant product page before completing an order.

Important Notice

By placing an order, you acknowledge that the delivery estimates provided in this policy are estimates rather than guaranteed delivery dates.

Delivery may take longer than expected because of customs procedures, carrier delays, weather, public holidays, product handling requirements, transportation conditions, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist customers with delivery-related issues and provide available information regarding the shipment.

For questions concerning a specific order, customers should contact our customer service team and provide the relevant order number whenever possible.

Thank you for choosing Varelluno.