Return & Refund Policy

Last Updated: September 30, 2026

Varelluno is operated by Mist Commerce Inc. We accept eligible return requests submitted within 30 days after delivery.

1. Return Eligibility

To qualify for a return, the product must:

  • Be returned within 30 days after delivery;
  • Be unused, unassembled where reasonably applicable, and in resalable condition;
  • Include its original packaging, accessories, manuals and components;
  • Include proof of purchase or the applicable order number;
  • Not be excluded under the non-returnable items section below.

2. Starting a Return

Before sending a product, email [email protected] with:

  • Your order number;
  • The customer’s name and email address;
  • The product you wish to return;
  • The reason for the return;
  • Photographs where the item is damaged, defective or incorrect.

Please wait for return instructions before shipping the product. Returns sent without sufficient identifying information may take longer to process.

3. Return Address

Approved returns should be sent to:

Mist Commerce Inc
1500 N Grant St #6332
Denver, CO 80203
United States

Please include your order number with the returned product. For large furniture, contact customer service before arranging transportation so that appropriate handling instructions can be provided.

4. Return Shipping Costs

If a return is caused by a damaged, defective, incorrect or materially misdescribed product, Mist Commerce Inc will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges and additional delivery services are non-refundable unless required by applicable law.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, contact us as soon as possible and provide clear photographs of:

  • The product and affected area;
  • The outer and inner packaging;
  • The shipping label;
  • Any missing or damaged components.

Keep the product and its packaging until the claim has been reviewed. Depending on the circumstances, we may offer replacement parts, a replacement product, repair support or a refund.

6. Non-Returnable Items

The following items generally cannot be returned unless defective or required by law:

  • Products damaged through misuse, improper assembly or unauthorized alteration;
  • Products showing substantial wear after delivery;
  • Personalized or specially ordered products;
  • Clearance or final-sale products identified as non-returnable before purchase;
  • Gift cards;
  • Products returned without required components or accessories.

7. Furniture Returns

Furniture must be packaged securely for return. Customers should confirm that furniture dimensions, access routes, doors, hallways, stairs and elevators are suitable before ordering.

Costs arising solely because an item cannot pass through the customer’s entrance or fit in the intended space may be deducted from the refund where permitted by law.

8. Refunds

After the returned product is received and inspected, we will notify you whether the refund has been approved. Approved refunds are normally processed within 3–5 business days.

For prepaid orders, refunds are issued to the original payment method. For cash-on-delivery orders, we may request suitable refund account information after verifying the customer and order.

The time required for a refund to appear may depend on the customer’s bank or payment provider.

9. Exchanges

If you need a different product, color or size, contact customer service. Where a direct exchange is unavailable, you may return the eligible item and place a new order.

10. Cancellations

Contact us promptly if you need to cancel an order. We cannot guarantee cancellation after the order has entered processing or shipment. If cancellation is unavailable, the return procedure may apply after delivery.

11. Consumer Rights

This policy does not limit any mandatory consumer rights available under applicable law.

12. Contact Information

Company: Mist Commerce Inc

Business and return address: 1500 N Grant St #6332, Denver, CO 80203, United States
Email: [email protected]